Returns & Cancellations

Returns for standard items

For items that are not personalized or custom, request a return within 14 days of delivery. Items must be unused and in their original packaging. Customers pay return shipping for changes of mind.

To request a return, email info.shesglownup@gmail.com with your order number. We’ll provide the next steps and return address. Please contact us before sending an item back. Approved returns are reviewed when received; eligible refunds are sent to the original payment method. Your bank or payment provider determines when the credit appears.

Custom & personalized orders

Custom and personalized sales are final once production begins. Contact us promptly if you need to cancel before production starts. A partial refund may be available depending on work already completed.

Clearance & display pieces

Clearance and display items are final sale. Any disclosed minor imperfections are part of the item’s description.

Damaged or incorrect items

If your order arrives damaged or differs from the approved order, email info.shesglownup@gmail.com with your order number, a description and photos. Keep the packaging while we review the issue and help determine the appropriate resolution. This policy does not limit rights provided by applicable law.

Exchanges

Contact us before sending an item for exchange. Availability depends on the product. Personalized and custom items cannot be exchanged for a change of mind.