FAQ
How do I request a custom item?
Use our Custom Orders form. Include the item, quantity, dimensions, personalization, colors, budget and desired delivery date. We’ll review your idea and confirm a quote before you pay.
How long does a custom order take?
Our normal production window is 10–14 business days after payment and final artwork approval. Shipping time is additional. Larger or more complex projects receive their own timeline.
Can I see a proof?
Yes. Custom orders include two artwork revisions. Revisions 3 and 4 are $10 each; revisions 5 and 6 are $20 each, with six revisions maximum. Production begins after your final approval.
Do you accept bulk or business orders?
Yes. Our B2B inquiry form is for bulk projects and recurring business needs. Pricing and minimum quantities depend on the product and project.
Can I pick up my order at the studio?
We operate an online creative studio and do not offer customer pickup at our place of business. Your order will be shipped.
Can I request a rush order?
Contact us before ordering. Availability and any additional charge must be confirmed; a deadline in an inquiry does not reserve a production slot.
Can I return a personalized item?
Custom and personalized sales are final once production begins. Contact us if an item arrives damaged or differs from the approved order so we can help resolve it.
How do I send artwork?
Add a shareable link in your inquiry, or email artwork to info.shesglownup@gmail.com after submitting. We’ll confirm whether your file is suitable for the chosen product.
How should I care for my item?
Care varies by material. Follow the instructions included with your order and visit Care Instructions for general guidance.